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We are looking for an experience professional who can cover logistic and customer service activities.

Key responsibilities

Customer service:

  • Customer service activities in Carbonate and trading/distribution business.
  • Taking and managing ordering process
  • Overall responsibility for timely, accurate and on time execution of all orders received from customers
  • Support Sales department, by providing information to customer about order status and product queries
  • Process customer orders/changes/returns according to established department policies and procedures
  • Respond promptly to customer inquiries; obtain and evaluate all relevant information to handle product inquiries
  • Maintain valid and updated offers in company data base (ERP)
  • Invoicing Customers
  • Customers’s complaints handling

Logistic activities:

  • Manage cooperation with logistics partner in terms of accuracy, efficiency and service level
  • Control and coordination of import, export, transport and warehousing processes
  • Control and monitor outbound deliveries in export handling logistic
  • Handling external warehouse activities: supply goods at stock, ordering, inventory management
  • Active monitoring and managing customer service level of the logistics partners
  • Regular reporting of CS&L activities

Requirements

  • Minimum high school degree, preferred preferably in Traffic and logistic or Economics field
  • 1-3 years of experience in trading or logistic company or distribution
  • Very good communication skills
  • Good knowledge of logistic and customer service orientation
  • Very good planning, organization, analytical skills
  • Sharing, positive and energetic team player
  • Stress tolerance

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