SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.
For our new dedicated PowerCARD “Centre of Excellence” in Athens we are currently are looking for a
in order to strengthen our Project Management Department
The jobholder will be responsible for:
Defining the project brief and setting client expectations in respect of deliverables, plans and management of the project
Establishing an appropriate project governance structure, in line with SIA’s program/project methodology
Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources.
Facilitating the development of all elements of the project plans and schedule according to the project brief; agreeing all plans with the relevant stakeholders.
Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established SIA governance.
Managing project risks and issues engaging all the team members and initiating corrective/preventive actions
Performing comparisons of estimated and actual costs and completing financial closeout.
Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report.
Building and maintaining a cohesive cross-organization project team ethos and fostering productive working relationships, optimally assigning tasks to team members. Organizing, leading, and motivating a matrix team of SIA Group SME’s.
Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner.
Ensuring a clean, structured and fully supported transition to BAU providing out of hours cover when necessary.
Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular agreed basis.
SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries. SIA plans to...
... create a “Competence Centre” in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
For our new dedicated PowerCARD Competence Centrein Athens we are currently are looking for a Project Analyst in order to strengthen our Client Support Department.
The jobholder will be responsible for:
§Performing project management activities for Requests for Change [RfC] of medium complexity
§Defining the RfC brief and setting client expectations in respect of deliverables
§Managing, maintaining and tracking the overall delivery plan, controls, budget and work assignments according to established SIA governance
§Reporting RfC status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular agreed basis
§Building strong partnerships with the Relationship Managers and other client support teams to align business objectives to meet the needs and service expectations of the Clients
§Facilitating the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
§Undertaking operation improvement projects and/or to facilitate projects for audit purposes
Our client, a well established company in the hospitality industry, is searching for a Contact Centre Manager to be based in Athens. Global strategic management of both a virtual remote and office-based multi-channel Contact Centre team in addition to various customer service and e-commerce fulfilment projects. Supports the development and upon approval directs the accurate effective execution of all multi-channel inbound and outbound contact centre reservation...
... customer service and after sales functions, in order to ensure the provision of high-quality guest service to B2C and B2B customers in support profitable business growth. Global Contact Centre KPI setting, monitoring and reporting for main stakeholders. Provide administrative support and direction in the handling of escalated pre-departure customer service resolution, group reservations, commercial contract management and key commercial strategic/tactical campaign management.
Position’s duties and responsibilities
Proactive global management of inbound and outbound customer enquiries, including but not limited to telephone calls, chat and emails, aimed at providing high quality service and maximizing revenue through industry leading conversion levels.
Recruitment, management and development of the global Contact Centre and agents, providing support, guidance and on-the-job training to ensure that high standards of customer service are established and maintained, and accurate selling and servicing techniques are implemented, thus contributing to the maximization of revenue generation and guest satisfaction.
Identify, propose and implement upon consultation with IT and approval of the CCO new technology to improve contact centre effectiveness, experience and efficiency whilst ensuring legal and PCI compliance at all times.
Prepares global reporting on Department’s productivity and performance by market/region of the world, reviews results, and identifies areas of improvement, designs, and implements mitigation actions, in order to ensure maximization of booked staterooms across multiple departure years.
Identifies, develops, implements and evaluates policies and procedures that improves operational efficiency and effectiveness of the global Contact Centre, including the most efficient and economic deployment of human and financial resources.
Develops, submits and upon approval implements the budget of the global Contact Centre, monitors its accurate execution, identifies cost saving opportunities and proposes corrective actions in case of deviations, in order to ensure compliance with pre-set targets and achievement of annual EBITDA.
Coordinates, coaches and motivates the global team, through the appropriate training, development, and performance management to ensure that colleagues have the appropriate knowledge, skills and support that will help them perform effectively and contribute to the achievement of the Department’s short and long-term objectives.
Coordinates with finance in Greece/Cyprus the processing of guest deposits/payments/refunds and other invoice processing/disputes.
Business development and marketing/e-commerce team support including but not limited to the handling, capture and follow-up of brochure orders and ensuring all opportunities are captured in Salesforce, RADAR or any other CRM environment.
Provide and arrange for strategic coaching and leadership to global Contact Centre agents to improve intra team communication and performance, and other training support as required i.e. product training, customer service skills training, etc.
Implement and improve team workflow communication tools to ensure information symmetry and enhance support for daily decision making
Create, manage and report on global contact centre incentive plans aligned to strategic goals.
Lead or participate in special projects providing technical, business insights and recommendations
An active participant and contributor to the Commercial Committee whilst managing other business duties/projects as required and assigned
Encourage and incentivize pre-selling of additional revenue generating services i.e. Up-selling, , Special Occasion Packages; Travel Insurance, etc.
Create and manage the global staffing roster ensuring optimum service levels, global coverage and efficiency to achieve annual strategic business goals
Our client is a well-established Greek company in the FMCG industry. Reporting to the Marketing Manager, the right incumbent will be responsible for the development and implementation of strategic marketing and operational plans, in the aim to meet agreed profit, sales volume and market share objectives in the short and medium term. Identifies the market share, volume and profit objectives for his/her brand portfolio and initiates strategies and tactics to...
... meet and exceed them.
Initiates the development and execution of marketing activities, promotional launches and communication plans.
Evaluates the overall brand activity and reviews sales figures, in order to optimize profitability and suggest corrective actions and/or utilize opportunities.
Builds and sustains optimum relationship with advertising agencies and other third party services to ensure effective performance.
Plans and executes all web, SEO/SEM, marketing database, email, social media as well as evaluates performance of all digital marketing campaigns vs defined targets (ROI and KPIs).
Actively participates in NPD initiatives for the locally produced products, in order to attain competitive advantage and meet local needs.
Ensures maximum input and engagement on brand building and development activities, collaborating closely with different company departments (eg. finance, sales, trade marketing, supply chain etc.)
Provides ideas/proposals for new marketing activities and contributes to the development of new projects. Monitors trends and opportunities from the market and identifies marketing research needs.
Ζητείται κοπέλα 25+ για ροκ μπαρ στη Λήμνο Καλό μεροκάματο, ωραίο εργασιακό περιβάλλον Άμεση πρόσληψη, παρέχεται διαμονή Θοδωρής
Ζητούνται αισθητικοί και θεραπευτές πλήρους απασχόλησης από Όμιλο Spa εντός ξενοδοχείου στην Σαντορίνη, για την θερινή σαιζόν. Προϋπηρεσία επιθυμητή. Απαραίτητη η γνώση αγγλικών.