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01 Αυγ

Digital Acceleration & Customer Experience Manager

Πανελλήνια
Περιγραφή θέσης εργασίας:

Alfa Beta Vassilopoulos Group is one of the largest retail chain with 301 Super Markets, 15 Cash & Carry, 165 franchise stores and over 14 000 employees.
 
Alfa Beta is a member of Ahold Delhaize Group that operates a network of 22 companies in 3 continents (11 countries), 375 000 employees and is trusted by more than 50 million customers on a weekly basis. 
 
Position Requirements


Participates in the development of the online business strategy
Designs and ensures the proper implementation of the order environment and logistics’ system processes regarding the customer experience
Communicates effectively with key stakeholders including design, IT, operations and (local, Group) development teams
Check the external market for new ideas/ systems/ software to cover development needs of online store and ensures proper implementation of new IT systems and plans
Manages, enhances and develops the relationship with outsourcing partners and external agencies to ensure an efficient and professional online site is constantly developed and maintained
Establishes, tracks, measures and closely monitors business metrics of success and drives any necessary changes to meet or exceed targets 
Monitors online traffic, analyzes productivity data and provides timely and accurate reports
Checks regularly customer pain points and proposes optimum solutions to improve the customer journey online
Monitors budget analysis for eCommerce and controls prioritization of initiatives
Researches and analyzes information to spot trends and makes recommendations to continuously improve the online service
Stays up-to-date with best practices, strategies and industry standards related to eCommerce, brainstorming new and creative growth strategies

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