Αγγελίες εργασίας για support. Ξεκινήστε καριέρα support στην Ελλάδα!

Βλέπετε 116 από τις 17 αγγελίες.
06 Δεκ
Αθήνα [Megasoft AE]

Θέλεις να γίνεις μέλος της πιο εξελιγμένης ομάδας τεχνικής υποστήριξης; Αν είσαι επαγγελματίας πληροφορικής, διαθέτεις εμπειρία 1 έτους και άνω στην τεχνική υποστήριξη ή στην υποστήριξη εφαρμογών λογισμικού και είσαι απόφοιτος ΑΕΙ – ΤΕΙ, στείλε μας το...

... βιογραφικό σου στο hr@megasoft.gr


Κύριες αρμοδιότητες:
-Απάντηση στις απορίες των πελατών σχετικά με τις εφαρμογές (τηλεφωνικά, on line ή απευθείας στην έδρα τους)
-Εγκατάσταση, παραμετροποίηση και εκπαίδευση των χρηστών στις εφαρμογές PRISMA Win

Τι σου προσφέρουμε
-Εκπαίδευση πάνω στα στα πιο σύγχρονα τεχνολογικά εργαλεία
-Ανταγωνιστικές απολαβές με bonus παραγωγικότητας
-Αναγνώριση της ατομικής συνεισφοράς
-Κουλτούρα συνεργασίας
-Σύγχρονο περιβάλλον εργασίας σε νέες ιδιόκτητες εγκαταστάσεις
-Σεβασμό στον προσωπικό χρόνο

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05 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.   SIA plans to...

... create a “Competence Centre” in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
 
For our new dedicated PowerCARD Competence Centrein Athens we are currently are looking for a Test Analyst in order to strengthen our Test Center Department.

The jobholder will be responsible for
 
§  Developing and execute formal test plans to ensure the delivery of quality software applications
§  Working with Development and Business community to define the scope of testing required
§  Designing test cases in terms of functional checks described in the documentation relating to project to be tested
§  Participating in test planning, writing test design executions and preparing scripts of integration test execution
§  Testing may include system integration test, regression and user acceptance testing
§  Testing monitoring of test environment readiness, testing case execution and defect information
§  Designing, executing and validating stress test scenarios of high seasonal demand
  
Requirements

§Bachelor’s Degree/Certifications in Information Technology
§2+ years of related Technical experience
§Prior working experience in System Integration, Regression, & User Acceptance Testing
§Prior experience in Testing Visa & MasterCard simulator and knowledge of POS & Base24
§Previous IT development experience, preferably in the banking related sector (Core banking host systems, Issuing & Acquiring) will be considered as a plus
§Previous experience in card management systems and solutions, frameworks will be considered as an asset
§Prior programming experience using Java & Oracle technology stack and/or Cobol will be considered as a plus
§Knowledge and proven experience of MS SQL queries 
§Very good command of English language
 
Other Skills
 
§  Working effectively with others within a team environment while enhancing a positive atmosphere
§  Strong organizational and problem-solving skills
§  Ability to work independently with management and technical groups within the functions they support
§  Good understanding of the key processes in the business and the business rules that impact the development and/or implementation of information systems
§  Ability to quickly assess situations, identify potential impacts and resolve and communicate effectively
§  Effectively interact and communicate with varying internal departments
 
Our company offers
 
§  Competitive salary
§  Private medical program
§  Training and Development opportunities
§  Continuous opportunities for career development in a dynamic, international environment

Please send your CV to [Για να στείλετε τo βιογραφικό σας κάντε κλικ εδώ] quoting the job title “Test Analyst'’ in the subject.

 
More details about the company can be found here; https://www.sia.eu/en
 
 
 
 
 

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05 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.   SIA plans to...

... create a “Competence Centre” in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
 
For our new dedicated PowerCARD Competence Centrein Athens we are currently are looking for a Project Analyst in order to strengthen our Client Support Department.
The jobholder will be responsible for:
§Performing project management activities for Requests for Change [RfC] of medium complexity
§Defining the RfC brief and setting client expectations in respect of deliverables
§Managing, maintaining and tracking the overall delivery plan, controls, budget and work assignments according to established SIA governance
§Reporting RfC status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular agreed basis
§Building strong partnerships with the Relationship Managers and other client support teams to align business objectives to meet the needs and service expectations of the Clients
§Facilitating the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
§Undertaking operation improvement projects and/or to facilitate projects for audit purposes

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04 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.   For our new...

... dedicated PowerCARD “Centre of Excellence" in Athens we are currently are looking for Application Developers Java & Oracle
in order to strengthen our IT Development Department.

The jobholder will be responsible for:



Writing code, programing, testing, and analyzing new application software
Working complex projects with moderate breadth of responsibility
Supporting all phases of development, from technical analysis to coding, testing, and maintenance
Performing additional role job duties as required

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03 Δεκ
Αθήνα [ACTIONLINE]

We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for costumers with queries about products, orders and deliveries and provide support for sales representatives. Our ideas candidate is goal-oriented and has a deep knowledge of customer service. Responsibilities • Maintain an Accurate Database of Costumer and Information related • Process orders & paperwork...

... via e-mail or phone
• Check data accuracy in orders and invoices
• Contact details to obtain mission information or answer queries
• Liaise with Logistics to ensure timely deliveries and provide necessary documentation needed for export
• Maintain and update sales and costumer records
• Develop monthly sales reports
• Communicate import feedback from customers internally
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features
Requirements
• Exceptional written and oral knowledge of English
• Knowledge of French will be considered as an asset
• Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with MS Office (MS Excel in particular)
• Have a strong eye for detail in order to accurately maintain a database of customer information
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

Send your Cv at 4u@actionline.gr
Note: All applications will be treated under confidentiality. Only short-listed ca candidates will be conducted.

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03 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries.   For our Operations in Greece we currently are looking for an Application Developer .Net (Open Platforms) in order to strengthen our IT Development Department.       This...

... jobholder will be responsible for:
 


Designing and developing computer systems or programs, based on user defined requirements
Supporting all phases of development, from technical analysis to coding, testing, and maintenance
Writing code, programing, testing, and analyzing new application software
Working on moderately complex projects with moderate to high breadth of responsibility

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29 Νοε
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.     SIA plans...

... to create a “Competence Centre" in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class" card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
 
 
For our new dedicated PowerCARD Competence Centre in Athens we are currently are looking for an IT Business Architect
 
in order to strengthen our Product & Architecture Solutions Department.
 
 
 
The jobholder will be responsible for:


Discussing business opportunities with prospect or existing Customers and contributing to their translation into business/user requirements
Defining the end-to-end Architectural Solution as per business/user requirements
Contributing to the collection and organization of the requirements and effort estimates to define project scope. Performing preliminary impact analysis, where required
Supporting the management in the definition of proposals (RFIs/RFPs) to new Customers, contributing to their preparation and validation
Supporting pre/post sales activities assisting the commercial team during presentations and workshops with Customers
Maintaining a broad knowledge of the card & payments market
Designing and maintaining the Enterprise Solution Architecture, ensuring alignment with technology standards and company strategy. Defining the Application Landscape and the Integration of the Application Components (internal and external)
Validating and approving functional and technical designs to ensure adherence to the defined business requirements
Collaborating with solution delivery teams to achieve best possible solution implementations in accordance with original requirement and design
Ensuring coherence and efficiency of the application platform
Defining eventual critical areas of improvement related to the performances and functionalities offered by the application platform
Defining guidelines and best practices for application platform enhancements. Contributing to the Roadmap of future enhancements and new services

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29 Νοε
Πανελλήνια [N/A]

Alfa Beta Vassilopoulos is a member of Ahold Delhaize Group that operates a network of 21 companies in 3 continents (11 countries), 375 000 employees and is trusted by more than 50 million customers on a weekly basis.  Alfa Beta is one of the largest retail chains with 304 Super Markets, 15 Cash & Carry, 108 franchise stores and over 14 000 employees.    Position Requirements  The SAP ORC Senior Functional Analyst will act as a liaison between the CoE...

... SAP Supply Chain organization and the Supply Chain/O2C departments of the different Operating Companies in scope, in collaboration with the local IT Demand organization. He/She will analyze business requirements, design the solution, write the functional specifications, configure, drive the developments and test enhancements to SAP systems.
 
More specifically, the job holder:

Translates business needs into advanced capabilities and best practices based on best in class standard packages and creates corresponding functional requirements as an input to application design 
Proposes solutions, configures the system and writes detailed functional specification of WRICEFs
Coordinates the execution of projects with the development teams in order to make sure the technical developments match the functional requirements of the systems and ensure quality is respected (Conduct functional Unit Tests and String Tests) 
Coordinates the execution of projects with the development teams located abroad in order to make sure the technical developments match the functional requirements of the systems and ensures quality is respected (Conduct Functional Unit Tests and String Tests)
Supports Integration Tests and UAT
Support the Change Management team, builds and maintains internal and external relationships with regard to the own domain of expertise in order to have an optimal cooperation with all relevant stakeholders, as well as a contribution to the desired strategy of the department
Provides day to day functional support, application administration & troubleshooting (L3 – L4) for all European Operating Companies in scope, in the context of the overall Operational Support Organization in place, in liaison with the vendor support organization
Follows applicable standards, procedures, guidelines and methodologies in the implementation and/or maintenance of the SAP Retail platform
Leads and supervises the work assigned to the team’s internal and external resources and partners with peers when integrating functionalities across applications and/or modules
Monitors & analyses technology trends in own area which could provide a benefit & improve capabilities for the business and support Strategy or Regional Roadmap

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28 Νοε
Πανελλήνια [N/A]

A leading company operating in the financial sector seeks an experienced professional to join its dynamic team of experts based in Athens.    Duties and responsibilities Active involvement into all data extraction, validation, analysis and remediation processes, streams and projects. Work together and aligned with BI Managers’ directions in order to transform flat data to meaningful and decision supporting structured information sets and reports. Design...

... develop and implement efficient and effective data mining processes in order to deliver accurate reports and information sets to internal customers, management and external bodies.
Translation, proofing and documenting of all designed, developed and executed processes to solid data flows, selection processes, connections and models. 
Undertake of and assigned with specific streams and/or projects of data extraction and analysis in order to support large scale projects.
Identification of issues and areas for improvement within entity’s data universe and information sources, propose solutions, remediation actions and efficiencies improvements and develop/implement the required tools/applications/fixes upon approval.
Collaborate with all business and functional lines, teams and stakeholders of the entity in order to provide solutions and high-quality services to internal customers re data extraction, analysis and reporting.

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25 Νοε
Θεσσαλονίκη [Grecruitment]

A resort in Jeddah, Saudi Arabia, inspired by the beautiful Mykonos and Santorini islands, just one step away from the Red Sea, is looking for a Senior Sous Chef to grow up their team. Job description: • Assisting the Executive Chef in day to day operations • Supporting the Chef to develop the new menus • Training and developing the kitchen team on the departmental operating standards • Maintaining a consistent focus on improving the overall...

... flow of the kitchen operations
• Seeking ways to maximize and improve the operation through productivity management and energy savings programs
• Engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
• To lead daily departmental briefings and monthly employee meetings
• Drive the performance of the kitchen team members

Candidate profile:
• Degree from an accredited institution in Culinary Arts or related Degree
• + 3 years of similar experience in the culinary, preferable in a boutique hotel
• Experience in menu development
• Very good English language skills, other languages a bonus (especially Greek)
• A dedicated Team Player with creativity and imagination
• Leadership skills (being able to lead the kitchen when Executive Chef is out of house)
• Important characteristics: Enthusiasm, Creativity and Energy

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22 Νοε
Πανελλήνια [N/A]

Our client, a well established company in the hospitality industry, is searching for a Contact Centre Manager to be based in Athens. Global strategic management of both a virtual remote and office-based multi-channel Contact Centre team in addition to various customer service and e-commerce fulfilment projects. Supports the development and upon approval directs the accurate effective execution of all multi-channel inbound and outbound contact centre reservation...

... customer service and after sales functions, in order to ensure the provision of high-quality guest service to B2C and B2B customers in support profitable business growth. Global Contact Centre KPI setting, monitoring and reporting for main stakeholders. Provide administrative support and direction in the handling of escalated pre-departure customer service resolution, group reservations, commercial contract management and key commercial strategic/tactical campaign management.  
 
Position’s duties and responsibilities 

Proactive global management of inbound and outbound customer enquiries, including but not limited to telephone calls, chat and emails, aimed at providing high quality service and maximizing revenue through industry leading conversion levels.
Recruitment, management and development of the global Contact Centre and agents, providing support, guidance and on-the-job training to ensure that high standards of customer service are established and maintained, and accurate selling and servicing techniques are implemented, thus contributing to the maximization of revenue generation and guest satisfaction.
Identify, propose and implement upon consultation with IT and approval of the CCO new technology to improve contact centre effectiveness, experience and efficiency whilst ensuring legal and PCI compliance at all times. 
Prepares global reporting on Department’s productivity and performance by market/region of the world, reviews results, and identifies areas of improvement, designs, and implements mitigation actions, in order to ensure maximization of booked staterooms across multiple departure years.
Identifies, develops, implements and evaluates policies and procedures that improves operational efficiency and effectiveness of the global Contact Centre, including the most efficient and economic deployment of human and financial resources.
Develops, submits and upon approval implements the budget of the global Contact Centre, monitors its accurate execution, identifies cost saving opportunities and proposes corrective actions in case of deviations, in order to ensure compliance with pre-set targets and achievement of annual EBITDA.
Coordinates, coaches and motivates the global team, through the appropriate training, development, and performance management to ensure that colleagues have the appropriate knowledge, skills and support that will help them perform effectively and contribute to the achievement of the Department’s short and long-term objectives.
Coordinates with finance in Greece/Cyprus the processing of guest deposits/payments/refunds and other invoice processing/disputes.
Business development and marketing/e-commerce team support including but not limited to the handling, capture and follow-up of brochure orders and ensuring all opportunities are captured in Salesforce, RADAR or any other CRM environment.
Provide and arrange for strategic coaching and leadership to global Contact Centre agents to improve intra team communication and performance, and other training support as required i.e. product training, customer service skills training, etc.
Implement and improve team workflow communication tools to ensure information symmetry and enhance support for daily decision making
Create, manage and report on global contact centre incentive plans aligned to strategic goals. 
Lead or participate in special projects providing technical, business insights and recommendations
An active participant and contributor to the Commercial Committee whilst managing other business duties/projects as required and assigned
Encourage and incentivize pre-selling of additional revenue generating services i.e. Up-selling, , Special Occasion Packages; Travel Insurance, etc.
Create and manage the global staffing roster ensuring optimum service levels, global coverage and efficiency to achieve annual strategic business goals

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22 Νοε
Πανελλήνια [N/A]

Our client, a well established company in the hospitality industry, is searching for a Commercial Business Analyst to be based in Athens.   Job Purpose Manage, develop, and enhance meaningful reports, analysis, forecasts and insights from various data sources to support the commercial (Sales, Marketing & PR) teams. This position requires a person who is comfortable with servers, databases, SQL (Structured Query Language), and ETL (Extract, Transform, Load)...

... processes, as they will be responsible for managing multiple data sources, standardizing, and storing them appropriately in databases that they access. To be successful in this position, candidates will need to take ownership of the cleanliness, quality and timeliness of the data and resulting reports, and not merely shepherd it from one system to another. Workflows that are designed by the Analyst will be used widely to move and transform data, preparing it for reporting and further consumption by partners within commercial and hotel operations.
This role is also responsible for ensuring a close partnership with a broad set of business stakeholders to gain in-depth understanding of business strategy, processes, services, road map and the context in which the business operates. The individual will serve as an internal point of contact and key liaison between business and various external/internal stakeholders.

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21 Νοε
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries.       For our Operations in Greece we currently are looking for an Application Developer in Java, PL SQL, C++ [Open Platforms] in order to strengthen our IT...

... Development Department.
 
 
The jobholder will be responsible for:


Designing and developing computer systems or programs, based on user defined requirements
Supporting all phases of development, from technical analysis to coding, testing, and maintenance
Supporting applications that are developed by a 3rd party partner
Writing code, programing, testing, and analyzing new application software
Working on moderately complex projects with moderate to high breadth of responsibility

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19 Νοε
Αθήνα [HAPPY PEOPLE TEAM]

Happy People Team, an advertising company, is seeking to fullfil the position of Business Coordinator Duties • formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers • coordinate or participate in promotional activities or trade shows • presents drafts and ideas to clients • hire, train and supervise support staff required for events • supervise the...

... work of office to ensure adherence to quality standards, deadlines and proper procedures
• perform general office duties
• generate financial statements and facilitated accoount closing prosedures each month
• create periodic reports comparing budgeted costs to actual costs
• prepare and process payroll information
• prepare invoices, reports and other documents

Skills
• academics in business administration, communication or marketing
• proven work experience
• excellent verbal and written communications skills
• time management and organizational skills
• advanced in English
• team player

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18 Νοε
Πανελλήνια [N/A]

Our client is a leading Greek company operating in the FMCG sector. Reporting to the HR Director, the job holder will: Develop and implement the effective recruiting process, ensuring proper staffing to meet the needs of business. Develop strong relationships with Business owners and ensure that he/she is considered a trusted HR advisor. Define the talent and development strategy, coordinate the assessment of talents and design individual development plans...

... according to the company’s needs.
Analyze and identify training needs in the various departments of the organization utilizing existing tools, ensuring the elaboration of the development plan.
Develop and implement the compensation and benefits strategy of the company.
Manage and support the organization in the delivery of the whole performance management process.

 

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15 Νοε
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.   For our new...

... dedicated PowerCARD “Centre of Excellence” in Athens we are currently are looking for a
Project Manager
in order to strengthen our Project Management Department 
 

The jobholder will be responsible for:

Defining the project brief and setting client expectations in respect of deliverables, plans and management of the project
Establishing an appropriate project governance structure, in line with SIA’s program/project methodology
Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources.
Facilitating the development of all elements of the project plans and schedule according to the project brief; agreeing all plans with the relevant stakeholders.
Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established SIA governance.
Managing project risks and issues engaging all the team members and initiating corrective/preventive actions
Performing comparisons of estimated and actual costs and completing financial closeout.
Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report.
Building and maintaining a cohesive cross-organization project team ethos and fostering productive working relationships, optimally assigning tasks to team members. Organizing, leading, and motivating a matrix team of SIA Group SME’s.
Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner.
Ensuring a clean, structured and fully supported transition to BAU providing out of hours cover when necessary.
Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular agreed basis. 

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