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10 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.  For our Operations...

... in Greece we currently are looking for an IT Operations Technician in order to strengthen our IT Infrastructures Department.
 
 
 
The successful jobholder will be responsible for
 
 
 

Working as a member of the Command center team & Perform duties to operate computer and peripheral equipment such as printers, servers
Ensuring job scheduling, transmission processing, report distribution and tape operations are completed for data center operations to meet Operational requirements
Facilitating controlled changes to the environment to ensure accordance with corporate standards and procedures
Event management – Monitoring
Following security requirements set by corporate and global policies
Working effectively based on instructions & manuals & act independently to manage and coordinate resolution of issues

 
Requirements
 
 
 

Bachelor’s Degree in Information Technology or equivalent or 2-3 years of IT experience
Computer literacy
Excellent command of English language
Ability to work on 24x7x365 shifts

 

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10 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.   SIA plans to...

... create a “Competence Centre” in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
For our new dedicated PowerCARD “Centre of Excellence” in Athens we are currently are looking for a
Project Manager
in order to strengthen our Project Management Department



The jobholder will be responsible for:

Defining the project brief and setting client expectations in respect of deliverables, plans and management of the project
Establishing an appropriate project governance structure, in line with SIA’s program/project methodology
Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources.
Facilitating the development of all elements of the project plans and schedule according to the project brief; agreeing all plans with the relevant stakeholders.
Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established SIA governance.
Managing project risks and issues engaging all the team members and initiating corrective/preventive actions
Performing comparisons of estimated and actual costs and completing financial closeout.
Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report.
Building and maintaining a cohesive cross-organization project team ethos and fostering productive working relationships, optimally assigning tasks to team members. Organizing, leading, and motivating a matrix team of SIA Group SME’s.
Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner.
Ensuring a clean, structured and fully supported transition to BAU providing out of hours cover when necessary.
Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular agreed basis. 

Requirements:

5 years of previous experience in Project Management with emphasis on managing complex projects
University degree in Computer Science or Business
Advanced analytical skills, strong IT background preferably in SW Development and experience in MS Project
Prince2 or PMP certification will be considered an asset
Experience in the banking sector will be appreciated

 
Other Skills:

Customer orientation and willingness to make the maximum effort to deliver for the customer
Team player, can-do mentality, with strong organizational, problem solving and project management skills
Excellent time management skills and ability to work under pressure with minimum supervision

Our company offers:

Highly competitive salary
Bonus based on performance
Private medical program
Training and Development opportunities
Continuous opportunities for career development in a dynamic, global environment

  
         Please send your CV quoting the job title “Project Manager" in the subject.

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29 Νοε
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.     SIA plans...

... to create a “Competence Centre" in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class" card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
 
 
For our new dedicated PowerCARD Competence Centre in Athens we are currently are looking for an IT Business Architect
 
in order to strengthen our Product & Architecture Solutions Department.
 
 
 
The jobholder will be responsible for:


Discussing business opportunities with prospect or existing Customers and contributing to their translation into business/user requirements
Defining the end-to-end Architectural Solution as per business/user requirements
Contributing to the collection and organization of the requirements and effort estimates to define project scope. Performing preliminary impact analysis, where required
Supporting the management in the definition of proposals (RFIs/RFPs) to new Customers, contributing to their preparation and validation
Supporting pre/post sales activities assisting the commercial team during presentations and workshops with Customers
Maintaining a broad knowledge of the card & payments market
Designing and maintaining the Enterprise Solution Architecture, ensuring alignment with technology standards and company strategy. Defining the Application Landscape and the Integration of the Application Components (internal and external)
Validating and approving functional and technical designs to ensure adherence to the defined business requirements
Collaborating with solution delivery teams to achieve best possible solution implementations in accordance with original requirement and design
Ensuring coherence and efficiency of the application platform
Defining eventual critical areas of improvement related to the performances and functionalities offered by the application platform
Defining guidelines and best practices for application platform enhancements. Contributing to the Roadmap of future enhancements and new services

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22 Νοε
Πανελλήνια [N/A]

Our client, a well established company in the hospitality industry, is searching for a Contact Centre Manager to be based in Athens. Global strategic management of both a virtual remote and office-based multi-channel Contact Centre team in addition to various customer service and e-commerce fulfilment projects. Supports the development and upon approval directs the accurate effective execution of all multi-channel inbound and outbound contact centre reservation...

... customer service and after sales functions, in order to ensure the provision of high-quality guest service to B2C and B2B customers in support profitable business growth. Global Contact Centre KPI setting, monitoring and reporting for main stakeholders. Provide administrative support and direction in the handling of escalated pre-departure customer service resolution, group reservations, commercial contract management and key commercial strategic/tactical campaign management.  
 
Position’s duties and responsibilities 

Proactive global management of inbound and outbound customer enquiries, including but not limited to telephone calls, chat and emails, aimed at providing high quality service and maximizing revenue through industry leading conversion levels.
Recruitment, management and development of the global Contact Centre and agents, providing support, guidance and on-the-job training to ensure that high standards of customer service are established and maintained, and accurate selling and servicing techniques are implemented, thus contributing to the maximization of revenue generation and guest satisfaction.
Identify, propose and implement upon consultation with IT and approval of the CCO new technology to improve contact centre effectiveness, experience and efficiency whilst ensuring legal and PCI compliance at all times. 
Prepares global reporting on Department’s productivity and performance by market/region of the world, reviews results, and identifies areas of improvement, designs, and implements mitigation actions, in order to ensure maximization of booked staterooms across multiple departure years.
Identifies, develops, implements and evaluates policies and procedures that improves operational efficiency and effectiveness of the global Contact Centre, including the most efficient and economic deployment of human and financial resources.
Develops, submits and upon approval implements the budget of the global Contact Centre, monitors its accurate execution, identifies cost saving opportunities and proposes corrective actions in case of deviations, in order to ensure compliance with pre-set targets and achievement of annual EBITDA.
Coordinates, coaches and motivates the global team, through the appropriate training, development, and performance management to ensure that colleagues have the appropriate knowledge, skills and support that will help them perform effectively and contribute to the achievement of the Department’s short and long-term objectives.
Coordinates with finance in Greece/Cyprus the processing of guest deposits/payments/refunds and other invoice processing/disputes.
Business development and marketing/e-commerce team support including but not limited to the handling, capture and follow-up of brochure orders and ensuring all opportunities are captured in Salesforce, RADAR or any other CRM environment.
Provide and arrange for strategic coaching and leadership to global Contact Centre agents to improve intra team communication and performance, and other training support as required i.e. product training, customer service skills training, etc.
Implement and improve team workflow communication tools to ensure information symmetry and enhance support for daily decision making
Create, manage and report on global contact centre incentive plans aligned to strategic goals. 
Lead or participate in special projects providing technical, business insights and recommendations
An active participant and contributor to the Commercial Committee whilst managing other business duties/projects as required and assigned
Encourage and incentivize pre-selling of additional revenue generating services i.e. Up-selling, , Special Occasion Packages; Travel Insurance, etc.
Create and manage the global staffing roster ensuring optimum service levels, global coverage and efficiency to achieve annual strategic business goals

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22 Νοε
Πανελλήνια [N/A]

Our client, a well established company in the hospitality industry, is searching for a Commercial Business Analyst to be based in Athens.   Job Purpose Manage, develop, and enhance meaningful reports, analysis, forecasts and insights from various data sources to support the commercial (Sales, Marketing & PR) teams. This position requires a person who is comfortable with servers, databases, SQL (Structured Query Language), and ETL (Extract, Transform, Load)...

... processes, as they will be responsible for managing multiple data sources, standardizing, and storing them appropriately in databases that they access. To be successful in this position, candidates will need to take ownership of the cleanliness, quality and timeliness of the data and resulting reports, and not merely shepherd it from one system to another. Workflows that are designed by the Analyst will be used widely to move and transform data, preparing it for reporting and further consumption by partners within commercial and hotel operations.
This role is also responsible for ensuring a close partnership with a broad set of business stakeholders to gain in-depth understanding of business strategy, processes, services, road map and the context in which the business operates. The individual will serve as an internal point of contact and key liaison between business and various external/internal stakeholders.

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19 Νοε
Πανελλήνια [N/A]

NEW SIA GREECE S.A. is currently looking for a IT Operations Technician to join our IT Infrastructures department in Greece. SIA is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries and has recently acquired the Card Processing...

... Business in Greece from First Data Corporation.
 
 
The successful jobholder will be responsible for:
 


Working as a member of the Command center team & Perform duties to operate computer and peripheral equipment such as printers, servers
Ensuring job scheduling, transmission processing, report distribution and tape operations are completed for data center operations to meet Operational requirements
Facilitating controlled changes to the environment to ensure accordance with corporate standards and procedures
Event management – Monitoring
Following security requirements set by corporate and global policies
Woring effectively based on instructions & manuals & act independently to manage and coordinate resolution of issues

Tags:

18 Νοε
Πανελλήνια [N/A]

Our client is a leading Greek company operating in the FMCG sector. Reporting to the HR Director, the job holder will: Develop and implement the effective recruiting process, ensuring proper staffing to meet the needs of business. Develop strong relationships with Business owners and ensure that he/she is considered a trusted HR advisor. Define the talent and development strategy, coordinate the assessment of talents and design individual development plans...

... according to the company’s needs.
Analyze and identify training needs in the various departments of the organization utilizing existing tools, ensuring the elaboration of the development plan.
Develop and implement the compensation and benefits strategy of the company.
Manage and support the organization in the delivery of the whole performance management process.

 

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15 Νοε
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.   For our new...

... dedicated PowerCARD “Centre of Excellence” in Athens we are currently are looking for a
Project Manager
in order to strengthen our Project Management Department 
 

The jobholder will be responsible for:

Defining the project brief and setting client expectations in respect of deliverables, plans and management of the project
Establishing an appropriate project governance structure, in line with SIA’s program/project methodology
Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources.
Facilitating the development of all elements of the project plans and schedule according to the project brief; agreeing all plans with the relevant stakeholders.
Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established SIA governance.
Managing project risks and issues engaging all the team members and initiating corrective/preventive actions
Performing comparisons of estimated and actual costs and completing financial closeout.
Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report.
Building and maintaining a cohesive cross-organization project team ethos and fostering productive working relationships, optimally assigning tasks to team members. Organizing, leading, and motivating a matrix team of SIA Group SME’s.
Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner.
Ensuring a clean, structured and fully supported transition to BAU providing out of hours cover when necessary.
Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular agreed basis. 

Tags:

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