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05 Δεκ
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.  SIA plans to...

... create a “Competence Centre” in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
 For our new dedicated PowerCARD Centre of Excellence in Athens we are currently are looking for a Systems Requirement Analystin order to strengthen our IT Development Department.

The jobholoder will be responsible for:

§Serving as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
§Developing requirements specifications according to guidelines
§Understanding software development lifecycle and payments processing
§Taking part in sessions/ meetings in order to better understand business needs and be able to document them
§Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
§Translating business needs into functional and non-functional requirements for the IT organization, and manages changes to such requirements
§Working in cooperation with various teams in the IT organization such as developers, architects test analysts and project managers
§Performing additional job duties as required
§Working on moderately complex projects with moderate to high breadth of responsibility

§   At least 1 year of related experience preferable within the Banking industry
§   Bachelor’s Degree (a master’s Degree will be considered an advantage) on following subjects: Computer science/information technology, information management systems, business information systems,  electrical/electronic engineering, mathematics or science
§   Practical experience in business analysis and specifications for new or modified systems
§   Knowledge of the Card industry (Issuing, acquiring, POS, payment schemes) will be considered an asset 
§   Advanced skills in Microsoft Office Suite and Microsoft Project
§   Excellent command of English language

Other Skills:
§  Working effectively with others in a team environment while enhancing a positive atmosphere
§  Strong ability to interpret a business need and evaluate all options to identify potential solutions
§  Excellent communication, problem solving and decision making skills. Customer oriented perception

Our company offers

Competitive salary
Private medical program
Training and Development opportunities
Continuous opportunities for career development in a dynamic, international environment

Please send your CV to [Για να στείλετε τo βιογραφικό σας κάντε κλικ εδώ] quoting the job title “Systems Requirement Analyst" in the subject.
More details about the company can be found here; https://www.sia.eu/en


03 Δεκ

We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for costumers with queries about products, orders and deliveries and provide support for sales representatives. Our ideas candidate is goal-oriented and has a deep knowledge of customer service. Responsibilities • Maintain an Accurate Database of Costumer and Information related • Process orders & paperwork...

... via e-mail or phone
• Check data accuracy in orders and invoices
• Contact details to obtain mission information or answer queries
• Liaise with Logistics to ensure timely deliveries and provide necessary documentation needed for export
• Maintain and update sales and costumer records
• Develop monthly sales reports
• Communicate import feedback from customers internally
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features
• Exceptional written and oral knowledge of English
• Knowledge of French will be considered as an asset
• Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with MS Office (MS Excel in particular)
• Have a strong eye for detail in order to accurately maintain a database of customer information
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

Send your Cv at 4u@actionline.gr
Note: All applications will be treated under confidentiality. Only short-listed ca candidates will be conducted.


29 Νοε
Πανελλήνια [N/A]

SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.     SIA plans...

... to create a “Competence Centre" in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class" card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
For our new dedicated PowerCARD Competence Centre in Athens we are currently are looking for an IT Business Architect
in order to strengthen our Product & Architecture Solutions Department.
The jobholder will be responsible for:

Discussing business opportunities with prospect or existing Customers and contributing to their translation into business/user requirements
Defining the end-to-end Architectural Solution as per business/user requirements
Contributing to the collection and organization of the requirements and effort estimates to define project scope. Performing preliminary impact analysis, where required
Supporting the management in the definition of proposals (RFIs/RFPs) to new Customers, contributing to their preparation and validation
Supporting pre/post sales activities assisting the commercial team during presentations and workshops with Customers
Maintaining a broad knowledge of the card & payments market
Designing and maintaining the Enterprise Solution Architecture, ensuring alignment with technology standards and company strategy. Defining the Application Landscape and the Integration of the Application Components (internal and external)
Validating and approving functional and technical designs to ensure adherence to the defined business requirements
Collaborating with solution delivery teams to achieve best possible solution implementations in accordance with original requirement and design
Ensuring coherence and efficiency of the application platform
Defining eventual critical areas of improvement related to the performances and functionalities offered by the application platform
Defining guidelines and best practices for application platform enhancements. Contributing to the Roadmap of future enhancements and new services


29 Νοε
Πανελλήνια [N/A]

Alfa Beta Vassilopoulos is a member of Ahold Delhaize Group that operates a network of 21 companies in 3 continents (11 countries), 375 000 employees and is trusted by more than 50 million customers on a weekly basis.  Alfa Beta is one of the largest retail chains with 304 Super Markets, 15 Cash & Carry, 108 franchise stores and over 14 000 employees.    Position Requirements  The SAP ORC Senior Functional Analyst will act as a liaison between the CoE...

... SAP Supply Chain organization and the Supply Chain/O2C departments of the different Operating Companies in scope, in collaboration with the local IT Demand organization. He/She will analyze business requirements, design the solution, write the functional specifications, configure, drive the developments and test enhancements to SAP systems.
More specifically, the job holder:

Translates business needs into advanced capabilities and best practices based on best in class standard packages and creates corresponding functional requirements as an input to application design 
Proposes solutions, configures the system and writes detailed functional specification of WRICEFs
Coordinates the execution of projects with the development teams in order to make sure the technical developments match the functional requirements of the systems and ensure quality is respected (Conduct functional Unit Tests and String Tests) 
Coordinates the execution of projects with the development teams located abroad in order to make sure the technical developments match the functional requirements of the systems and ensures quality is respected (Conduct Functional Unit Tests and String Tests)
Supports Integration Tests and UAT
Support the Change Management team, builds and maintains internal and external relationships with regard to the own domain of expertise in order to have an optimal cooperation with all relevant stakeholders, as well as a contribution to the desired strategy of the department
Provides day to day functional support, application administration & troubleshooting (L3 – L4) for all European Operating Companies in scope, in the context of the overall Operational Support Organization in place, in liaison with the vendor support organization
Follows applicable standards, procedures, guidelines and methodologies in the implementation and/or maintenance of the SAP Retail platform
Leads and supervises the work assigned to the team’s internal and external resources and partners with peers when integrating functionalities across applications and/or modules
Monitors & analyses technology trends in own area which could provide a benefit & improve capabilities for the business and support Strategy or Regional Roadmap


28 Νοε
Πανελλήνια [N/A]

A leading company operating in the financial sector seeks an experienced professional to join its dynamic team of experts based in Athens.    Duties and responsibilities Active involvement into all data extraction, validation, analysis and remediation processes, streams and projects. Work together and aligned with BI Managers’ directions in order to transform flat data to meaningful and decision supporting structured information sets and reports. Design...

... develop and implement efficient and effective data mining processes in order to deliver accurate reports and information sets to internal customers, management and external bodies.
Translation, proofing and documenting of all designed, developed and executed processes to solid data flows, selection processes, connections and models. 
Undertake of and assigned with specific streams and/or projects of data extraction and analysis in order to support large scale projects.
Identification of issues and areas for improvement within entity’s data universe and information sources, propose solutions, remediation actions and efficiencies improvements and develop/implement the required tools/applications/fixes upon approval.
Collaborate with all business and functional lines, teams and stakeholders of the entity in order to provide solutions and high-quality services to internal customers re data extraction, analysis and reporting.


27 Νοε
Αθήνα [Energy Solutions 4U]

Σύμβουλοι Πωλήσεων Προϊόντων & Υπηρεσιών Ενέργειας Πλήρης ή Μερική Απασχόληση/Υποκατάστημα Αθηνών Είστε άνθρωπος που επικεντρώνεται στην άριστη εξυπηρέτηση του πελάτη; Διακρίνεστε για το πάθος σας στις πωλήσεις; Αν ναι και: • Διαθέτετε ευχέρεια...

... στην επικοινωνία και σας αρέσει να βοηθάτε τους πελάτες με τις γνώσεις σας
• Σας κινητοποιεί η επίτευξη των στόχων πωλήσεων
• Αναζητάτε συνεχώς ευκαιρίες για μάθηση και εξέλιξη
• Σας αρέσει να λειτουργείτε ομαδικά και η συνεργασία είναι το δυνατό σας σημείο

Τότε θα χαρούμε να σας γνωρίσουμε από κοντά, ώστε να δημιουργήσουμε την πιο δυναμική ομάδα συμβούλων πωλήσεων σ’ έναν από του πιο δυναμικούς κλάδους της αγοράς σήμερα.
Η εταιρεία θα σας στηρίξει σε κάθε βήμα σας προσφέροντας:
• Συνεχή εκπαίδευση
• Ασφάλιση & Bonus
• Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης


26 Νοε

Our client an events management company is seeking to hire a Business Development Manager in Athens. The ideal candidate must be responsible for developing the business side of the company. The candidate must identify rising business opportunities and build long term relationships with prospects. The business development manager must focus on goals to meet profit expectations and brand building. Duties: keeping up to date with economic and business development keeping...

... up to date with overall business trends
preparing detailed business plans which cover relevant
liaising with other professionals in the company and in other companies and potential customers
attending workshops and trade fairs

excellent communication skills
good interpersonal skills
negotiation skills
tact and dimplomacy
organization skills
problem solving skills

Please send your resume by mentioning job title.


22 Νοε
Πανελλήνια [N/A]

Our client, a well established company in the hospitality industry, is searching for a Contact Centre Manager to be based in Athens. Global strategic management of both a virtual remote and office-based multi-channel Contact Centre team in addition to various customer service and e-commerce fulfilment projects. Supports the development and upon approval directs the accurate effective execution of all multi-channel inbound and outbound contact centre reservation...

... customer service and after sales functions, in order to ensure the provision of high-quality guest service to B2C and B2B customers in support profitable business growth. Global Contact Centre KPI setting, monitoring and reporting for main stakeholders. Provide administrative support and direction in the handling of escalated pre-departure customer service resolution, group reservations, commercial contract management and key commercial strategic/tactical campaign management.  
Position’s duties and responsibilities 

Proactive global management of inbound and outbound customer enquiries, including but not limited to telephone calls, chat and emails, aimed at providing high quality service and maximizing revenue through industry leading conversion levels.
Recruitment, management and development of the global Contact Centre and agents, providing support, guidance and on-the-job training to ensure that high standards of customer service are established and maintained, and accurate selling and servicing techniques are implemented, thus contributing to the maximization of revenue generation and guest satisfaction.
Identify, propose and implement upon consultation with IT and approval of the CCO new technology to improve contact centre effectiveness, experience and efficiency whilst ensuring legal and PCI compliance at all times. 
Prepares global reporting on Department’s productivity and performance by market/region of the world, reviews results, and identifies areas of improvement, designs, and implements mitigation actions, in order to ensure maximization of booked staterooms across multiple departure years.
Identifies, develops, implements and evaluates policies and procedures that improves operational efficiency and effectiveness of the global Contact Centre, including the most efficient and economic deployment of human and financial resources.
Develops, submits and upon approval implements the budget of the global Contact Centre, monitors its accurate execution, identifies cost saving opportunities and proposes corrective actions in case of deviations, in order to ensure compliance with pre-set targets and achievement of annual EBITDA.
Coordinates, coaches and motivates the global team, through the appropriate training, development, and performance management to ensure that colleagues have the appropriate knowledge, skills and support that will help them perform effectively and contribute to the achievement of the Department’s short and long-term objectives.
Coordinates with finance in Greece/Cyprus the processing of guest deposits/payments/refunds and other invoice processing/disputes.
Business development and marketing/e-commerce team support including but not limited to the handling, capture and follow-up of brochure orders and ensuring all opportunities are captured in Salesforce, RADAR or any other CRM environment.
Provide and arrange for strategic coaching and leadership to global Contact Centre agents to improve intra team communication and performance, and other training support as required i.e. product training, customer service skills training, etc.
Implement and improve team workflow communication tools to ensure information symmetry and enhance support for daily decision making
Create, manage and report on global contact centre incentive plans aligned to strategic goals. 
Lead or participate in special projects providing technical, business insights and recommendations
An active participant and contributor to the Commercial Committee whilst managing other business duties/projects as required and assigned
Encourage and incentivize pre-selling of additional revenue generating services i.e. Up-selling, , Special Occasion Packages; Travel Insurance, etc.
Create and manage the global staffing roster ensuring optimum service levels, global coverage and efficiency to achieve annual strategic business goals


09 Νοε
Θεσσαλονίκη [Chatinstead]

Chatinstead is a Cyprus based chat platform with live agents. The platform is used in websites and it pro-actively engages website visitors in real time, optimizes sales lead generation and improves customer experience. ChatInstead also offers social media live chat services for every popular social media platform. We are looking to hire external Russian & English-speaking associates, working from home for an e-thinking and fast forward company Company...

... Offers:
● 8 hours remotely-working shifts from Mon. to Sun. (weekends paid extra)
● Fixed salary, paid on time
● Company Laptop equipped with all necessary software and tools

Job Description:
● Accurately response to customer inquiries through instant messaging software and email (no phone)
● Effectively manage and respond to high volumes of chats submitted through company portal
● Maintain updated knowledge of offered products and services of customers
● Actively participate in scheduled training sessions at pre-announced times
● Follow communication procedures, guidelines and policies

● Excellent typing skills in Russian and English language
● Excellent communicator who is engaging, listens, asks questions
● High Attention to detail
● Multitasking skills – Ability to navigate or toggle many browser screens and maintain chat conversations simultaneously
● Ability to Work remotely and independently
● Dynamic and engaging written communication style
● Ability to prioritise, manage time effectively and follow up thoroughly
● Candidate should have a high-speed fixed internet service (20Mbps or higher). A Mobile Internet backup device will be provided from the Company to avoid downtimes.

Apply for the position by sending your CV at the following email: hr@chatinstead.com


07 Νοε

Chinese-Speaking Customer Care Officers (Athens) Reference Number: GR_CCOCH1019 The position: We are looking for passionate and self-motivated professionals to join our Customer Care team in Athens. The main responsibilities of the position include: • Dealing with clients’ inquiries via live chat, email and telephone • Performing personal clientele analysis and taking actions as required • Handling client inquiries appropriately and...

... ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Cooperating effectively with other departments as required
• Contributing to team effort by achieving targeted results

Main requirements:
• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Chinese speakers with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required

Benefit From:
• Attractive remuneration package
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time
Location: Athens, Greece
Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!


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