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Chinese-Speaking Customer Care Officers (Athens) Reference Number: GR_CCOCH1019 The position: We are looking for passionate and self-motivated professionals to join our Customer Care team in Athens. The main responsibilities of the position include: • Dealing with clients’ inquiries via live chat, email and telephone • Performing personal clientele analysis and taking actions as required • Handling client inquiries appropriately and...
... ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Cooperating effectively with other departments as required
• Contributing to team effort by achieving targeted results
• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Chinese speakers with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required
• Attractive remuneration package
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities
Type of employment: Full time
Location: Athens, Greece
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!