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Test Associate
SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries. For our new dedicated...
... PowerCARD Centre of Excellence in Athens we are currently are looking for a Test Associate
in order to strengthen our Test Center Department.
The jobholder will be responsible for:
§ Developing and executing formal test plans to ensure the delivery of quality software applications
§ Participating in test planning, writing test cases/scripts, test case automation and test execution. Testing may include application, network, system, regression and user acceptance testing. Testing monitoring of test environment readiness, testing case execution and defect information
§ Performing activities around building and executing test scripts that either validates system functionality or system performance requirements on small to medium sized projects, or small components of larger projects
§ Working with Development and Business community to work through requirements and issues when developing and executing upon the defined scenarios provided.Post execution activities will include basic internal and external communications
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Test Analyst
SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries. SIA plans to...
... create a “Competence Centre” in Athens aiming to address the card business development activities for the SIA Group, to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.
For our new dedicated PowerCARD Competence Centrein Athens we are currently are looking for a Test Analyst in order to strengthen our Test Center Department.
The jobholder will be responsible for
§ Developing and execute formal test plans to ensure the delivery of quality software applications
§ Working with Development and Business community to define the scope of testing required
§ Designing test cases in terms of functional checks described in the documentation relating to project to be tested
§ Participating in test planning, writing test design executions and preparing scripts of integration test execution
§ Testing may include system integration test, regression and user acceptance testing
§ Testing monitoring of test environment readiness, testing case execution and defect information
§ Designing, executing and validating stress test scenarios of high seasonal demand
Requirements
§Bachelor’s Degree/Certifications in Information Technology
§2+ years of related Technical experience
§Prior working experience in System Integration, Regression, & User Acceptance Testing
§Prior experience in Testing Visa & MasterCard simulator and knowledge of POS & Base24
§Previous IT development experience, preferably in the banking related sector (Core banking host systems, Issuing & Acquiring) will be considered as a plus
§Previous experience in card management systems and solutions, frameworks will be considered as an asset
§Prior programming experience using Java & Oracle technology stack and/or Cobol will be considered as a plus
§Knowledge and proven experience of MS SQL queries
§Very good command of English language
Other Skills
§ Working effectively with others within a team environment while enhancing a positive atmosphere
§ Strong organizational and problem-solving skills
§ Ability to work independently with management and technical groups within the functions they support
§ Good understanding of the key processes in the business and the business rules that impact the development and/or implementation of information systems
§ Ability to quickly assess situations, identify potential impacts and resolve and communicate effectively
§ Effectively interact and communicate with varying internal departments
Our company offers
§ Competitive salary
§ Private medical program
§ Training and Development opportunities
§ Continuous opportunities for career development in a dynamic, international environment
Please send your CV to [Για να στείλετε τo βιογραφικό σας κάντε κλικ εδώ] quoting the job title “Test Analyst'’ in the subject.
More details about the company can be found here; https://www.sia.eu/en
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Senior Functional Analyst – SAP O2C & Rebates Center of Excellence (CoE), Ahold Delhaize Group
Alfa Beta Vassilopoulos is a member of Ahold Delhaize Group that operates a network of 21 companies in 3 continents (11 countries), 375 000 employees and is trusted by more than 50 million customers on a weekly basis. Alfa Beta is one of the largest retail chains with 304 Super Markets, 15 Cash & Carry, 108 franchise stores and over 14 000 employees. Position Requirements The SAP ORC Senior Functional Analyst will act as a liaison between the CoE...
... SAP Supply Chain organization and the Supply Chain/O2C departments of the different Operating Companies in scope, in collaboration with the local IT Demand organization. He/She will analyze business requirements, design the solution, write the functional specifications, configure, drive the developments and test enhancements to SAP systems.
More specifically, the job holder:
Translates business needs into advanced capabilities and best practices based on best in class standard packages and creates corresponding functional requirements as an input to application design
Proposes solutions, configures the system and writes detailed functional specification of WRICEFs
Coordinates the execution of projects with the development teams in order to make sure the technical developments match the functional requirements of the systems and ensure quality is respected (Conduct functional Unit Tests and String Tests)
Coordinates the execution of projects with the development teams located abroad in order to make sure the technical developments match the functional requirements of the systems and ensures quality is respected (Conduct Functional Unit Tests and String Tests)
Supports Integration Tests and UAT
Support the Change Management team, builds and maintains internal and external relationships with regard to the own domain of expertise in order to have an optimal cooperation with all relevant stakeholders, as well as a contribution to the desired strategy of the department
Provides day to day functional support, application administration & troubleshooting (L3 – L4) for all European Operating Companies in scope, in the context of the overall Operational Support Organization in place, in liaison with the vendor support organization
Follows applicable standards, procedures, guidelines and methodologies in the implementation and/or maintenance of the SAP Retail platform
Leads and supervises the work assigned to the team’s internal and external resources and partners with peers when integrating functionalities across applications and/or modules
Monitors & analyses technology trends in own area which could provide a benefit & improve capabilities for the business and support Strategy or Regional Roadmap
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Global Contact Centre Manager, Athens
Our client, a well established company in the hospitality industry, is searching for a Contact Centre Manager to be based in Athens. Global strategic management of both a virtual remote and office-based multi-channel Contact Centre team in addition to various customer service and e-commerce fulfilment projects. Supports the development and upon approval directs the accurate effective execution of all multi-channel inbound and outbound contact centre reservation...
... customer service and after sales functions, in order to ensure the provision of high-quality guest service to B2C and B2B customers in support profitable business growth. Global Contact Centre KPI setting, monitoring and reporting for main stakeholders. Provide administrative support and direction in the handling of escalated pre-departure customer service resolution, group reservations, commercial contract management and key commercial strategic/tactical campaign management.
Position’s duties and responsibilities
Proactive global management of inbound and outbound customer enquiries, including but not limited to telephone calls, chat and emails, aimed at providing high quality service and maximizing revenue through industry leading conversion levels.
Recruitment, management and development of the global Contact Centre and agents, providing support, guidance and on-the-job training to ensure that high standards of customer service are established and maintained, and accurate selling and servicing techniques are implemented, thus contributing to the maximization of revenue generation and guest satisfaction.
Identify, propose and implement upon consultation with IT and approval of the CCO new technology to improve contact centre effectiveness, experience and efficiency whilst ensuring legal and PCI compliance at all times.
Prepares global reporting on Department’s productivity and performance by market/region of the world, reviews results, and identifies areas of improvement, designs, and implements mitigation actions, in order to ensure maximization of booked staterooms across multiple departure years.
Identifies, develops, implements and evaluates policies and procedures that improves operational efficiency and effectiveness of the global Contact Centre, including the most efficient and economic deployment of human and financial resources.
Develops, submits and upon approval implements the budget of the global Contact Centre, monitors its accurate execution, identifies cost saving opportunities and proposes corrective actions in case of deviations, in order to ensure compliance with pre-set targets and achievement of annual EBITDA.
Coordinates, coaches and motivates the global team, through the appropriate training, development, and performance management to ensure that colleagues have the appropriate knowledge, skills and support that will help them perform effectively and contribute to the achievement of the Department’s short and long-term objectives.
Coordinates with finance in Greece/Cyprus the processing of guest deposits/payments/refunds and other invoice processing/disputes.
Business development and marketing/e-commerce team support including but not limited to the handling, capture and follow-up of brochure orders and ensuring all opportunities are captured in Salesforce, RADAR or any other CRM environment.
Provide and arrange for strategic coaching and leadership to global Contact Centre agents to improve intra team communication and performance, and other training support as required i.e. product training, customer service skills training, etc.
Implement and improve team workflow communication tools to ensure information symmetry and enhance support for daily decision making
Create, manage and report on global contact centre incentive plans aligned to strategic goals.
Lead or participate in special projects providing technical, business insights and recommendations
An active participant and contributor to the Commercial Committee whilst managing other business duties/projects as required and assigned
Encourage and incentivize pre-selling of additional revenue generating services i.e. Up-selling, , Special Occasion Packages; Travel Insurance, etc.
Create and manage the global staffing roster ensuring optimum service levels, global coverage and efficiency to achieve annual strategic business goals
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IT Operations Technician
NEW SIA GREECE S.A. is currently looking for a IT Operations Technician to join our IT Infrastructures department in Greece. SIA is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries and has recently acquired the Card Processing...
... Business in Greece from First Data Corporation.
The successful jobholder will be responsible for:
Working as a member of the Command center team & Perform duties to operate computer and peripheral equipment such as printers, servers
Ensuring job scheduling, transmission processing, report distribution and tape operations are completed for data center operations to meet Operational requirements
Facilitating controlled changes to the environment to ensure accordance with corporate standards and procedures
Event management – Monitoring
Following security requirements set by corporate and global policies
Woring effectively based on instructions & manuals & act independently to manage and coordinate resolution of issues
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Group Product Manager
Our client is a well-established Greek company in the FMCG industry. Reporting to the Marketing Manager, the right incumbent will be responsible for the development and implementation of strategic marketing and operational plans, in the aim to meet agreed profit, sales volume and market share objectives in the short and medium term. Identifies the market share, volume and profit objectives for his/her brand portfolio and initiates strategies and tactics to...
... meet and exceed them.
Initiates the development and execution of marketing activities, promotional launches and communication plans.
Evaluates the overall brand activity and reviews sales figures, in order to optimize profitability and suggest corrective actions and/or utilize opportunities.
Builds and sustains optimum relationship with advertising agencies and other third party services to ensure effective performance.
Plans and executes all web, SEO/SEM, marketing database, email, social media as well as evaluates performance of all digital marketing campaigns vs defined targets (ROI and KPIs).
Actively participates in NPD initiatives for the locally produced products, in order to attain competitive advantage and meet local needs.
Ensures maximum input and engagement on brand building and development activities, collaborating closely with different company departments (eg. finance, sales, trade marketing, supply chain etc.)
Provides ideas/proposals for new marketing activities and contributes to the development of new projects. Monitors trends and opportunities from the market and identifies marketing research needs.
